YOU ASKED. WE ANSWERED.

Shopping

Pull your RAWFORM seamless compression shorts up as you would a standard pair of briefs, taking your time to ensure they sit comfortably around your waist and groin – without a gap. After ten minutes wear time, they should fit and feel like a second skin.

If you can pull the fabric away from your body easily, then your shorts are probably too loose.

Need assistance in getting the right fit? Contact our sales team: sales@r4m.com.au

You are responsible for paying any shipping costs associated with returning your item.

Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it takes for your exchanged product to reach you may vary depending on where the item is being shipped.

Our shipping address is:

2/10 Inglewood Drive
Thomastown
Victoria AU 3074.

We can only replace or exchange an item if it is defective or damaged.

If you want to exchange a defective or damaged item for the exact same item, email sales@r4m.com.au then ship your item to:

2/10 Inglewood Drive
Thomastown
Victoria AU 3074.

RAWFORM only accepts returns/exchanges on items that are defective or faulty.

If you believe your item is defective or faulty, return it unused in its original condition and in its original packaging within 30 days to the following address:

RAWFORM
2/10 Inglewood Drive
Thomastown
Victoria AU 3074.

*Note – we do not provide refunds or exchanges on sale items.

There are certain situations where we may offer a partial refund.

1. Any item not in its original condition, if damaged for reasons not due to our error.
2. Any item that is returned more than 30 days after delivery.

*Note – we do not provide refunds or exchanges on sale items.

Once your return item has been received by us, we’ll email you to let you know.

If your item meets our returns criteria, we’ll process your refund and a credit will be applied to your credit card as soon as possible.

It may take up to 14 business days time for a refund to appear on your statement.

Step 1. Check your inbox (and junk mail folder) – we send out email notifications as soon as we receive your item. If you’re yet to receive an email, chances are we’re yet to receive your item.

Step 2. Check your bank account – chances are it’s on its way.

Step 3. Contact your credit card company.

Step 4. Contact your bank. There is usually some processing time involved before a refund is posted.

If you’ve taken the above steps and you still can’t find your refund, email us with your order details at sales@rawform.com.au.

Sale Items

RAWFORM cannot provide a refund or exchange on any sale items.

If you are shipping an item over $75, we recommend you use a trackable shipping service or purchase shipping insurance.

We cannot guarantee that we will receive your returned item.

CONTACT

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